How can we help?

We usually reply within 1–2 business days.

Email us

Please mention your iPhone model and iOS version if something isn’t working.

About an offer or a loan

Questions about an application, approval, payments or your loan agreement should go to the lender you applied with — we don’t have access to your loan.

Frequently asked questions

What does the app do?

Binapp helps you prepare for a loan: estimate your rate with a short test, calculate monthly payments, collect documents with a checklist, compare partner offers and track payments on your own loans in the calendar.

Does Binapp issue loans?

No. We are not a lender and do not make lending decisions. Offers in the Partners tab come from third-party financial companies: you apply on their website, and they set the final terms.

How accurate is the test result?

It is an estimate based on your answers, not a credit check. Taking the test does not affect your credit history. The final amount and rate are set by the lender.

Why are only some offers shown?

We only list offers with an APR of up to 36% including fees, a term of at least 91 days and repayment in 3 or more instalments.

I’m not getting payment reminders

Check three things: notifications are on in the app menu; Binapp is allowed to send notifications in iOS Settings → Notifications → Binapp; and reminders are turned on for that loan (open the loan → Edit → Reminders). Focus modes can also hide notifications.

How do I mark a payment as paid?

Tap the circle next to the payment in the calendar, or use “Mark as paid” directly in the reminder notification. Tapped by mistake? Use “Undo” at the bottom of the screen.

Where is my data stored?

Your loans, test results and checklist are stored only on your device and are not sent to us. See our Privacy Policy for details.

How do I delete my data?

Delete a loan from the calendar (open the loan → ••• → Delete loan), or delete the app to remove everything stored on your device. To delete usage and attribution data held by our providers, email us at info@kreditstop.click.

How do I stop being tracked for advertising?

Go to iOS Settings → Privacy & Security → Tracking and turn off tracking for Binapp. The app keeps working as usual.